return Returns & Exchanges

WE GUARANTEE OUR BODY JEWELRY QUALITY FOR LIFEClick for Details Below
1-YEAR REPLACEMENT WARRANTY ON ALL VIBRATORS WE SELLClick for Details Below

Commonly Asked Questions

Q: What is your return policy for online orders?

A: We want you to feel awesome about your purchase. If by chance you need to make a return, we will gladly accept any unworn and unused items in their original packaging within 30 days of you receiving the items.

Please note: We cannot refund the shipping charges.

Spencer’s offers a 1-year warranty on all intimate products and a lifetime happiness guarantee on all body jewelry. If you are unhappy with your jewelry for any reason, we will replace or exchange it. We do not accept returns on intimate products, custom products, or clearance merchandise. Please allow up to 5-7 business days after we receive your return for a credit to appear in your account. Items purchased with a gift card will be refunded to that card.

Q: What is your in store return policy?

A: We will gladly accept products for return within 30 days of purchase that are unworn, in new condition and in their original sealed packaging.

  • Please be advised... WE DO NOT ACCEPT CASH REFUNDS.
  • A Spencer's gift card will be issued for returns of merchandise purchased with cash and gift cards.
  • For purchases made with a credit card or a debit card bearing a Visa/MC logo a credit will be issued to the card used for the original purchase.
  • Spencer’s does not accept returns on intimate products, wigs, body jewelry, custom products, or clearance merchandise.
Q: When should I see my refund?

A: Refunds are usually applied within 5-7 business days (Monday-Friday, excluding holidays) from the date the returned product arrives at our warehouse. We ask that you please save your tracking information. If your return was made in store please allow 2-3 business orders.

Online Returns

Q: What is your return policy for online orders?

A: We want you to feel awesome about your purchase. If by chance you need to make a return, we will gladly accept any unworn and unused items in their original packaging within 30 days of you receiving the items.

Please note: We cannot refund the original or return shipping charges.

Spencer’s offers a 1-year warranty on all intimate products and a lifetime happiness guarantee on all body jewelry. If you are unhappy with your jewelry for any reason, we will replace or exchange it.

Spencer’s does not accept returns on intimate products, wigs, body jewelry, custom products, or clearance merchandise. Please allow up to 5-7 business days after we receive your return for a credit to appear in your account. Items purchased with a gift card will be refunded to that card.

Q: How do I return my order?

A: The invoice in your package will contain detailed instructions on how to return your order.

  • Please follow the instructions on your invoice on how/where to return your items. If you no longer have your invoice please reach out to us via the live chat link at the top of the page, with your order # for further assistance returning your items.
  • Please include your item(s) in your package along with your invoice.
  • Ship your item(s) back to the address provided on your invoice.
  • All return shipping charges must be prepaid. Sorry, but we cannot accept C.O.D deliveries.
  • Please request a tracking number for your returned package.
  • For your protection, when returning items to us, we recommend that you insure your return shipment and get tracking. Spencer's is not responsibile for lost and damaged packages.
  • Please note: We cannot refund the original or return shipping charges.
  • Spencer’s does not accept returns on intimate products, wigs, body jewelry, custom products, or clearance merchandise. Please allow up to 5-7 business days after we receive your return for a credit to appear in your account. Items purchased with a gift card will be refunded to that card.

Please keep in mind that the original shipping cost of the order is non-refundable.

Q: When should I see my refund?

A: Refunds are usually applied within 5-7 business days (Monday-Friday, excluding holidays) from the date the returned product arrives at our warehouse. We ask that you please save your tracking information.

Q: Can I return my online order in store?

A: YES! If it is easier to return or exchange your order at a Spencer's near you, you can.
Just follow these super simple steps below:

  • Take the product you want to return and your invoice to any Spencer's store near you. To locate the nearest Spencer's store, please click here.
  • We will credit the return to the original credit/debit card used to place your order. If purchase was made through PayPal, the refund will be issued back to the credit/debit card present.
  • You should see the return posted to your credit/debit card within 2-3 business days (Monday-Friday, excluding holidays).
  • Returns without the original invoice will be credited for the current selling price to a Spencer's gift card which you can use for future purchases online or at a Spencer's store.
  • Please note: We cannot refund the shipping charges.
  • Spencer’s does not accept returns on intimate products, wigs, body jewelry, custom products, or clearance merchandise.

Online Exchanges

Q: What is your exchange policy for online orders?

A: We want you to feel awesome about your purchase. If by chance you need to make an exchange, we will gladly accept any unworn and unused items in their original packaging within 30 days of you receiving the items.

Q: How do I exchange my order?

A: First, place a new order for the replacement item(s) you'd like. You need to place a new order so that we can be sure to have inventory on what you want and so we can send the items right away.

Once your new order is placed, you can return the original order to our warehouse for a refund. Please refer to the ‘How do I return my order?’ question in the Online Returns Section for instructions on how to return your order.

Q: Can I exchange my online order in store?

A: YES! If it is easier to exchange your order at a Spencer's near you, you can.
Just follow these super simple steps below:

  • Take the product you want to exchange and your invoice to the Spencer's nearest you.
  • To locate the nearest Spencer's store, please click here.
  • Exchanges without the original invoice will be exchanged for something of equal value at the current selling cost of the item.
  • Remember, we cannot refund the shipping charges!

Jewelry Lifetime Replacement Warranty

We stand behind our products and guarantee all body jewelry, free from defects for life. If your item chips, the color fades or a stone falls out, we will replace it. If the item is no longer available, we will replace it with an equally valued piece of jewelry; your choice. Simply contact us at 1-800-762-0419 or by email guestservices@spencersonline.com. We will help with care & handling tips or ship you a replacement if necessary.

Purchased in-store, no problem! Simply return item to your local Spencers for a fast, easy exchange. Proof of purchase may be required. For additional help, contact us at 1-800-762-0419 or by email guestservices@spencersonline.com

1-year Replacement Warranty On Vibrators

Spencer's provides a 1-year replacement warranty on all vibrators we sell. If you are experiencing issues with your vibrator, please reach out to our dedicated Intimate Support team at 1-800-762-0419 or email us at intimate.support@spencergifts.com. They will help troubleshoot your concerns and if neccessary, ship you a replacement product.

If you purchased your vibrator in one of our stores, there is no need to go back to the store. Simply call our Intimate Support team at 1-800-762-0419 or email us at intimate.support@spencergifts.com. Our team of experts will troubleshoot your issues with you and if necessary, ship you a replacement product. Learn more about our commitment to quality.