Commonly Asked Questions
Commonly Asked Questions
Q: What is your return policy for online orders?
A: We want you to feel awesome about your purchase. If by chance you need to make a return, we will gladly accept any unworn and unused items in their original packaging within 30 days of you receiving the items.
Please note: We cannot refund the shipping charges.
Spencer’s offers a 1-year warranty on all intimate products and a lifetime happiness guarantee on all body jewelry. If you are unhappy with your jewelry for any reason, we will replace or exchange it. We do not accept returns on intimate products, custom products, seasonal, or clearance merchandise. Please allow up to 5-7 business days after we receive your return for a credit to appear in your account. Items purchased with a gift card will be refunded to that card.
Q: What is your in store return policy?
A: We will gladly accept products for return within 30 days of purchase that are unworn, in new condition and in their original sealed packaging.
- Please be advised... WE DO NOT OFFER CASH REFUNDS.
- A Spencer's gift card will be issued for returns of merchandise purchased with cash and gift cards.
- For purchases made with a credit card or a debit card bearing a Visa/MC logo a credit will be issued to the card used for the original purchase.
- Spencer’s does not accept returns on intimate products, wigs, body jewelry, custom products, seasonal, or clearance merchandise.
Q: When should I see my refund?
A: Refunds are usually applied within 5-7 business days (Monday-Friday, excluding holidays) from the date the returned product arrives at our warehouse. We ask that you please save your tracking information. If your return was made in store please allow 2-3 business orders.
Online Returns
Online Returns
Q: What is your return policy for online orders?
A: We want you to feel awesome about your purchase. If by chance you need to make a return, we will gladly accept any unworn and unused items in their original packaging within 30 days of you receiving the items.
Please note: We cannot refund the original or return shipping charges.
Spencer’s offers a 1-year warranty on all intimate products and a lifetime happiness guarantee on all body jewelry. If you are unhappy with your jewelry for any reason, we will replace or exchange it.
Spencer’s does not accept returns on intimate products, wigs, body jewelry, custom products, seasonal, or clearance merchandise. Please allow up to 5-7 business days after we receive your return for a credit to appear in your account. Items purchased with a gift card will be refunded to that card.
Q: How do I return my order?
A: Login to your account, review your recent order(s) and select the items you wish to return. If you do not have an account, you can search your order number here.
- Once you select the item(s) you wish to return, please follow the instructions on how to process the return and print your return slip. If you need additional assistance, please reach out to us via the live chat link at the top of the page, with your order #.
- Please include your item(s) along with your printed return slip in the package and ship them to the address provided via a convenient shipping carrier.
- All return shipping charges must be prepaid. Sorry, but we cannot accept C.O.D deliveries.
- Please request a tracking number for your returned package from the carrier you choose.
- For your protection, when returning items to us, we recommend that you insure your return shipment and get tracking. Spencer's is not responsible for lost and damaged packages.
- Please note: We cannot refund the original or return shipping charges.
- Spencer’s does not accept returns on intimate products, wigs, body jewelry, custom products, or clearance merchandise. Please allow up to 5-7 business days after we receive your return for a credit to appear in your account. Items purchased with a gift card will be refunded to that card.
Q: When should I see my refund?
A: Refunds are usually applied within 5-7 business days (Monday-Friday, excluding holidays) from the date the returned product arrives at our warehouse. We ask that you please save your tracking information.
Q: Can I return my online order in store?
A: YES! If it is easier to return or exchange your
order at a Spencer's near you, you can.
Just follow these super simple steps below:
- Login to your account, review your recent order(s) and select the items you wish to return. If you do not have an account, you can search your order number here.
- Once you select the item(s) you wish to return, please follow the instructions on how to process the return and print your return slip. If you need additional assistance, please reach out to us via the live chat link at the top of the page, with your order # for further assistance returning your items.
- Please bring your item(s) along with your printed return slip to a convenient Spencer's store near you. To locate the nearest Spencer's store, please click here.
- We will credit the return to the original credit/debit card used to place your order. If purchase was made through PayPal, the refund will be issued back to the credit/debit card present.
- You should see the return posted to your credit/debit card within 2-3 business days (Monday-Friday, excluding holidays).
- Returns without the original invoice will be credited for the current selling price to a Spencer's gift card which you can use for future purchases online or at a Spencer's store.
- Please note: We cannot refund the shipping charges.
- Spencer’s does not accept returns on intimate products, wigs, body jewelry, custom products, or clearance merchandise.
Online Exchanges
Online Exchanges
Q: What is your exchange policy for online orders?
A: We want you to feel awesome about your purchase. If by chance you need to make an exchange, we will gladly accept any unworn and unused items in their original packaging within 30 days of you receiving the items.
Q: How do I exchange my order?
A: First, place a new order for the replacement item(s) you'd like. You need to place a new order so that we can be sure to have inventory on what you want and so we can send the items right away.
Once your new order is placed, you can return the original order to our warehouse for a refund. Please refer to the ‘How do I return my order?’ question in the Online Returns Section for instructions on how to return your order.
Q: Can I exchange my online order in store?
A: YES! If it is easier to exchange your order at a Spencer's near you, you can.
Just follow these super simple steps below:
- Take the product you want to exchange and your order confirmation to the Spencer's nearest you.
- To locate the nearest Spencer's store, please click here.
- Exchanges without the original order confirmation will be exchanged for something of equal value at the current selling cost of the item.
- Remember, we cannot refund the shipping charges!