Neon Rocket Multi Speed Waterproof Vibrator - 7.75 Inch

Guest Services Response:We're sorry to hear of the issue you experienced with your recent Neon Rocket multi speed waterproof vibrator. We have reviewed the product with our team and believe you may have received a one off defect in the overall high quality of this long standing guest favorite. We offer a year long replacement and would be happy to assist you directly in a reshipment. Simply send us a message using our live chat option atop our page. We look forward to assisting you

Guest Services Response:Thanks for your review of our Neon Rocket. We're sorry to hear that you experienced issues with the waterproof aspect of this beginners vibe. This item has been tested to be waterproof, however if the cap is not tightened or the needed O ring is missing from the base this would result in water entering the battery chamber and experiencing your results. We stand by the high quality of our items and would be thrilled to touch base and set you up with a replacement. Simply reach out to us using our Ask Jackie intimate support live chat for us to directly assist you in your reshipment.

Guest Services Response:Thanks for your feedback on our popular Neon Rocket. We're sorry to hear you didn't enjoy the out of this popular seller. We offer a year long replacement on defective vibes but would be happy to assist you in locating something that works better for your needs. Simply reach out to our Ask Jackie Intimate chat located at the bottom of our naughty section or respond to our private email.

Guest Services Response:Thanks for your feedback on our Neon Rocket. We have reviewed the item with our quality team and have determined the batteries fit as they should. We're sorry to hear of the experience you've had with the item and would be happy to reship the item to you with our year long replacement policy. Simply respond to our email or reach out using our Ask Jackie link located at the bottom of our Naughty section. We hope to hear from you soon as we look forward to assisting you

Guest Services Response:Hi, We are sorry to hear that your Rocket Vibe stopped working. All of our vibes have a 1 year warrantly. Please reach out to us via our Livechat button at the top of our page and we will gladly set you up with a replacement. Thank you for your feedback.