Shipping Times Explanation
Shipping Method Economy Standard Ground & USPS Priority & Canada Economy Second Day & Canada Express Overnight	Processing Time** 1 Business Day 1 Business Day 1 Business Day 1 Business Day	Delivery Times 6-8 business days* 3-5 business days* 2 business days* 1 business day*	Total Delivery Time 7-9 business days* 4-6 business days* 3 business days* 2 business day*

*From the time of shipment. Business days are weekdays, Monday-Friday, excluding Saturday, Sunday and holidays. Alaska, Hawaii, and Puerto Rico may take an additional day. These are shipping delivery estimates. See When Will I Receive My Order for details.

**Orders placed by Noon (12:00PM) Eastern Time Monday – Friday, excluding Saturday, Sunday and holidays, ship the same business day. Orders Placed After 12:00 PM Eastern Time Monday – Friday, excluding Saturday, Sunday and holidays, will ship the next business day.

• Spencer's ships to all 50 states, Puerto Rico, Canada and APO/FPO Addresses.

• Shipping charges are a combination of a base rate of the Shipping Service you select and the weight of the package being shipped. The following tables show the prices for our US and Canada shipping options:

US Basic Shipping Rates
Shipping Economy Standard Ground & USPS Priority Second Day Overnight	Shipping Cost $5.99 $9.99 $14.99 $19.99	Additional Costs** $5.99 - $1.00 per lb over 1 lb. $9.99 - $1.75 per lb over 1 lb. $14.99 - $2.50 per lb over 1 lb. $19.99 - $2.50 per lb over 1 lb.

Canada Basic Shipping Rates
Shipping Canada Economy Canada Priority	Shipping Cost $19.99 $45.00	Additional Costs** $19.99 - $2.50 per lb over 1 lb. $45.00 - $3.50 per lb over 1 lb.

**Most items are considered to be one pound or more each, as our shippers do not allow calculations based on fractions of a pound.

If you'd like an estimate of when your order will arrive see When Will I Receive My Order for details.

US Shipping Service Area
Available Service Areas Alaska, Hawaii, Puerto Rico, APO, FPO, PO Boxes Lower 48 States Only All 50 States	Shipping method USPS Priority Economy & Standard Ground Second Day & Overnight

Canada/International Shipping Service Area
Available Service Areas Canada International (Outside of Canada)	Shipping method Canada Economy & Canada Priority Via our international shipping partner iShop

If you'd like an estimate of when your order will arrive see When Will I Receive My Order for details.

• We ship to Canada via FedEx International Economy (2-5 business days) or FedEx International Priority (1-3 business days). We are not responsible for delays caused by customs.


• SpencersOnline.com does not ship to Canadian PO Boxes.


• The shipping charges paid on the order reflect the fees for delivering your package. You will be responsible to pay any additional taxes, duties, or any additional fees upon arrival of the delivery. SpencersOnline.com is unable to estimate costs associated with the additional fees. Please contact the Canadian customs office for more information on additional fees. Please familiarize yourself with customs laws prior to ordering.


• Due to specific regulations, we may be unable to ship all of your products to Canada. Once you are in your shopping cart and you specify a Canadian address, a pop up window will display the list of products in your order that will have to be removed from the shopping cart should this be the case.


• The Guaranteed Holiday delivery calendar does not apply to Canadian shipping.


• All prices are in U.S. dollars. Additional charges may apply from your bank due to the currency conversion.

• What are the details of the current shipping promotion?


• Offer valid on newly placed orders on Spencersonline.com only. $4.99 flat rate shipping on orders over $39 in merchandise (net of discounts and before taxes). Orders will ship via FedEx Economy.


• Enter promo code SHIPDEAL at checkout to receive offer on qualifying orders.


• Valid on orders shipped to the United States only. Offer excludes Canadian, express shipments and international orders as well as orders to Alaska, Hawaii, and Puerto Rico. Oversized shipping charges may apply on select items. Not valid with other discounts or special offers; only one promotion will be applied per order.

• Due to the large size of some of the items on our site, additional shipping fees are assessed by the carrier delivering these products. You will see an additional shipping charge added to your order of either $10, $20 or $25. The fee assessed is based upon the size of the product. Oversize items are excluded from shipping promotions.

• Spencer's ships to all 50 states, Puerto Rico, Canada and APO/FPO Addresses.
• We ship to Canada via FedEx International 2-5 Day Economy (Monday-Friday excluding holidays) or FedEx International 1-3 Day Priority (Monday-Friday excluding holidays).


• We are not responsible for delays caused by customs.


• The shipping charges paid on the order reflect the fees for delivering your package. You will be responsible to pay any additional taxes, duties, or any additional fees upon arrival of the delivery. SpencersOnline.com is unable to estimate costs associated with the additional fees. Please contact the Canadian customs office for more information on additional fees.


• Please familiarize yourself with customs laws prior to ordering. Due to specific regulations, we may be unable to ship all of your products to Canada. Once you are in your shopping cart and you specify a Canadian address, a pop up window will display the list of products in your order that will have to be removed from the shopping cart should this be the case.


• SpencersOnline.com does not ship to Canadian PO Boxes.


• The Guaranteed Holiday delivery calendar does not apply to Canadian shipping.


• All prices are in U.S. dollars. Additional charges may apply from your bank due to the currency conversion.


• Please visit our international shipping partner iShop.

• For your privacy, all of our items are shipped in discreet, unmarked envelopes or boxes, with only the Spencer's name and mailing address on it.

• Custom Tees will ship separately as they take up to 3 business days (Monday-Friday excluding holidays) to process before they ship. Custom Tees also ship from another location, so you will receive a second shipping confirmation email as well as additional tracking information.


• Back ordered items will ship as they become available.

• We strive to ship your order as quickly as possible; once your order is sent to our warehouse, we are unable to change your address.

• Unfortunately, we cannot upgrade the shipping method once an order is placed.

• You can enter your order number and zip code on our Order Status page, or the My Account page. There you'll be able to check the order status, view your shipping information, and track your order.

• Tracking information for your order can be found on our Order Status page, or the My Account page. Please allow 1 business day (Monday-Friday excluding holidays) for the tracking information to be updated on the carrier website.

• If your package was processed through a local post office or courier, tracking details may say 'Delivered' once it arrives at the carrier's facility, but it may take 1-2 business days (Monday-Friday excluding holidays) to arrive at your address. If you've waited 1-3 business days (Monday-Friday excluding holidays) and you still do not have the package:
• See if someone else accepted delivery. Check with household members, neighbors, building managers, the mail room, front desk, and anyone else who may have accepted the delivery.
• Look around the delivery location. Carriers sometimes leave packages in a safe, hidden place like on a side porch, in/around your garage, or behind bushes.
• Check your mailbox. Smaller items or items in soft packages are likely to be delivered there.
• Check for a parcel locker key. If your mailbox is in a multiple box unit or your package is addressed to a P.O. Box, check your box for a key to a parcel locker where the package may have been delivered.
• Check for a mail hold. If the U.S. Postal Service is holding your mail, your package will not be delivered.
• Look for a notice of attempted delivery. You may find an attempted delivery notice in your mailbox or P.O. Box or on your door. Follow the instructions on that notice to request redelivery or to pick up the package.
• Contact the carrier. Ask if they have additional information about the package's location. (Have your tracking or delivery confirmation number handy.) If your package was shipped via FedEx, they may be able to hold the package at their local hub for you to pick up. You can call FedEx at 1-800-463-3339 and see if this is possible.