Order Status & History
Email Confirmation
If you provide a valid email address when you place an order, you will receive two emails:
- The first email will be sent to confirm your order.
- The second email confirms the shipment of your order.
Is your order late?
When trying to estimate when a package will be delivered, you may want to consider the following:
- Credit card approval must be received prior to processing your order.
- Shipping only occurs on business days - Monday through Friday excluding federal holidays. Orders received by Noon Eastern Standard Time, Monday through Friday, are typically processed and shipped the same business day.Saturday and Sunday are not considered business days. Please check the table below to determine the maximum estimated time delivery.
- Note: Fedex will NOT deliver to P.O. Boxes
| Delivery Option | Spencer's Processing Time | Fedex Delivery Time | Total Delivery Time |
|---|---|---|---|
| Ground | 1-2 business days | 1-5 business days within contiguous U.S.; 3-7 business days to Alaska and Hawaii | 3-9 business days |
| 3-Day | 1-2 business days | 3 business days | 4-5 business days |
| Next Day | 1-2 business days | 1 business day, delivery by 10:30 am To most U.S. addresses, by noon, 4:30 p.m. or 5 p.m. in remote areas | 2-3 business days |
Tracking your order
Your order will ship by FedEx or USPS. The carrier is determined by the quickness and the location of the delivery. If the order is shipped by USPS, no tracking information will be provided. It will take 3-8 business days for your package to be delivered.
If your package is shipped by FedEx, the tracking information will appear on your shipment confirmation email. You can visit the website below and enter the tracking number for updated information. As a reminder, although you receive tracking information for your package, it might take up to 2 days for the carrier to provide any information on their website.
http://www.fedex.com/
Registered users may also track their order status from the My Account section of the website. At this time, it is only possible to track orders placed after you register with SpencersOnline.com.
Registered users can check order status by:
- Selecting "MyAccount" from the upper toolbar from anywhere within the site.
- Login with your user name and password.
- Click on the 'Order History' link.
- Click on the 'Order#' (Order Id) to obtain order and shipment detail information.
- If your order was shipped, a tracking number will appear on a button next to the 'Tracking Number' field. By clicking the button, you can track you package shipment status.