Contact Us
- How do I find out about my order?
- Do you have an affiliate program?
- How can I reach your corporate office?
- What if I have a question regarding a retail store?
- Are you hiring?
Shopping
- How do I determine the correct size for me?
- How do I choose the correct body jewelry?
- How should I clean my body jewelry?
- How do I properly take care of my lava lamp?
- If an item is out of stock, can I still buy it?
- How do I Pre-Order an item?
- I'm not comfortable buying online. Can I buy from Spencer's in a different way?
- Was my online order placed?
- What forms of payment does SpencersOnline.com accept?
- Why was I charged if my order wasn't placed?
- Why was my credit/debit card charged multiple times?
- Do you accept split payments?
- How do I place an order with a non-Spencer's gift card?
- Can I cancel my order?
- Will my order ship in discreet packaging?
Shipping
- When will I receive my order?
- When will I receive my custom designed tee?
- Does Spencer's ship internationally?
- Do you ship to APO/FPO addresses?
- How are the shipping and handling charges determined?
- Does Spencer's ship to Canada?
- What are the details of the current shipping promotion?
- Why is there an additional handling fee charged on oversized items?
- Where can Spencer's ship my order?
- Will my orders ship in discreet packaging?
- Why is there an additional handling fee charged on oversized items?
- I didn't receive all of my items, when will I receive them?
- Can I change my address?
- Can I upgrade my shipping method?
- What is my order status?
- How can I track my package?
- My tracking information say delivered, but it hasn't been received.
- I didn't receive all of my items, when will I receive them?
Returns
- What's your return policy?
- How do I send back the item(s) I want to return?
- When should I expect my refund?
- How do I return an item to a Spencer's store?
- Can I exchange an item?
- My item(s) is incorrect or damaged, what do I do?
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