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Guest Services: Returns & Exchanges
WE GUARANTEE OUR BODY JEWELRY QUALITY FOR LIFEClick for Details Below
1 YEAR REPLACEMENT WARRANTY ON ALL VIBRATORS WE SELLClick for Details Below
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Jewelry Lifetime Replacement Warranty

We stand behind our products and guarantee all jewelry, free from defects for life. If your item chips, the color fades or a stone falls out, we will replace it. If the item is no longer available, we will replace it with an equally valued piece of jewelry; your choice. Simply contact us at 1-800-762-0419 or by email guestservices@spencersonline.com. We will help with care & handling tips or ship you a replacement if necessary.

Purchased in-store, no problem! Simply return item to your local Spencers for a fast, easy exchange. Proof of purchase may be required. For additional help, contact us at 1-800-762-0419 or by email guestservices@spencersonline.com.

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1 year Replacement Warranty On Vibrators

Spencer's provides a 1 year replacements warranty on all vibrators we sell. If you are expereincing issues with your vibrator, please reach out to our dedicated Intimate Support team at 1-800-762-0419 or email us at intimatesupport@spencersonline.com. They will help troubleshoot your concerns and if neccessary, ship you a replacement product.

If you purchased your vibrator in one of our stores, there is no need to go back to the store. Simply call our Intimate Support team at 1-800-762-0419 or email us at intimatesupport@spencersonline.com. Our team of experts will troubleshoot your issues with you and if necessary, ship you a replacement product.



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