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What is your return policy?

Listen, if you're not happy - we're not happy! That's why we want to make sure you're completely satisfied with your Spencer's Online purchase.

We will gladly accept products for return within 30 days of purchase that are unworn, in new condition and in their original sealed packaging.

Please note we cannot refund the shipping charges.

Keep in mind, too: You can even return your purchase to any of our hundreds of Spencer's stores nationwide.

Make sure you include the invoice when sending back your purchase to us. We want to make sure we have all of your account information available so we can process your credit as quickly and easily as possible.

How do I send back the item(s) I want to return?

  • The packing slip in your package will contain detailed instructions on how to return an item.
  • Ship to:
    SpencersOnline.com
    Attention: Returns Department
    175 Heritage Dr
    Pataskala, OH 43062
  • All return shipping charges must be prepaid. Sorry but we cannot accept C.O.D. deliveries. For your protection, we recommend that you insure your return shipment.

When should I expect my refund?

We generally process returns within 3 business days (Monday-Friday excluding holidays) of receiving the product back.

How do I return an item to a Spencer's store?

  • How do I return an item to a Spencer's store?
  • If it's easier for you to return your online purchase at a Spencer's store near you, we're totally cool with that! Just follow these super simple steps below:
  • Take the product you want to return and your invoice to the Spencer's store nearest you. To locate the nearest Spencer's store, please click here. We will credit the return to the original credit/debit card used for purchase. You should see the return posted to your credit/debit card within 2-3 business days (Monday-Friday excluding holidays). Returns without the original invoice will be credited for the current selling price to a Spencer's Gift Card that you can use for future purchases online or at a Spencer's store. Remember, we cannot refund the shipping charges.

Can I exchange an item?

You must place a new order for the needed replacement item(s) and return the item(s) you have already received. All appropriate return policies apply to all returned items.

My item(s) is incorrect or damaged, what do I do?

If you believe a product was shipped in error, or if it arrives defective or damaged in transit, please contact us so we can resolve the problem, keeping in mind that all returns must be made within 30 days of receipt.